At Onside Football Coaching, we take your privacy seriously and this privacy statement explains what personal data or information we collect from you and from people who visit our website and how we use it.

If you have any questions regarding this statement and our privacy practices, please contact us by email via admin@onsidefc.co.uk  

Who are we?

Onside Football Coaching provides quality coaching services to schools across SW London & Surrey in the form of PPA, after school clubs and wrap around care. In addition, we are affiliated with Hampton & Richmond Football Club Academy & Youth Teams. We also offer holiday camps, including multi sports and birthday parties. Our registered office address is c/o 341 Staines Road, Twickenham, TW2 5AU. For the purposes of Data Protection Onside Football Coaching is a data controller.

What personal data or information do we collect?

The personal information we collect may include your name, address, email address, IP address and information regarding what pages you access on this website and when.

How do we collect data or information from you?

We collect data or information about you when you use our website, or when you make an enquiry about our products or services.

How is your information used?

We collect your personal data or information to operate our business effectively and provide you with the best information on our products and services.

We may use your information to:

·     To carry out our obligations arising from any contract or contract negotiations entered into by you or us as a customer or prospective customer.

·      Process an enquiry that you have made to us.

·      Process your order and process after sales service

·     To contact you to discuss franchise opportunities or products and services that we believe may be of interest to you.

·      Send you communications that you have requested, for example our email newsletter.

·      Maintain a class/camp/club register. 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the Onside Football Coaching services.  If you would like to know more, please read below: 

Details of our processing

1. Prospective/Current Customers

Type of Data Held

·      Name and contact information

·      Information and documents relating to the services we are providing, including communications with you. 

Length of Time Held

We will retain information about you for the duration of the enquiry, then a further 5 years. 

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (Canada) servers.

2. Customers

Type of Data Held

·      Parent Name and contact information

·      Name and Date of Birth of child

·      Information and documents relating to the services we are providing, including communications  with you.

·      Billing and payment information.

Length of Time Held

We will retain information about you for the duration of our contractual relationship with you, then for an additional 4 years. We retain financial transaction records for 6 years, following the end of the current financial year.

How Data is Held

Data is stored in secure servers in both the EEA and non-EEA (USA) servers. Transaction details are stored in PayPal and World Pay servers, which may be outside the EEA.  

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes. 

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.                                                     

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf.  However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. 

Third party service providers who act as data processors on our behalf include our local school partners, website provider (SquareSpace) & Hampton & Richmond Borough Football Club.

Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.  The European Economic Area (EEA) covers all countries in the EU plus, Norway, Liechtenstein and Iceland.  Some of the third-party providers we use to help us manage our business and services may involve data transferring to the USA or other countries outside of the EEA, for example Squarespace.

Your Choices & Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

·         You can verify the details you have submitted to Onside Football Coaching by contacting us by email: admin@onisdefc.co.uk or phone 07967 399638.  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

·         You can always feel free to update us on your details at any point by sending an email to admin@onsidefc.co.uk

·         You can unsubscribe from receiving marketing emails from us by emailing admin@onsidefc.co.uk 

·         You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via email admin@onsidefc.co.uk  

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect it on our internal systems. 

Emailing us 

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 31/05/2018.